---
title: "403 Email not verified"
description: "The account is there. Nobody has proved the email address yet."
---

# 403 Email not verified

`https://api.quotastack.io/errors/email_not_verified`

The account is there. Nobody has proved the email address yet.

## Why it happened

- The sign-up email was never opened, or the link ran out.

## How to fix it

1. Open the email we sent, and click the link.
2. Ask for a fresh email from the [dashboard](https://platform.quotastack.io) if the old one is gone.

### Example response 403

```json
{
  "type": "https://api.quotastack.io/errors/email_not_verified",
  "title": "Email not verified",
  "status": 403,
  "detail": "Verify your email address before continuing."
}
```

## Which calls return this

- [`POST /v1/admin/api-keys`](/docs/api/account#adminCreateAPIKey)
- [`POST /v1/admin/api-keys/{id}/revoke`](/docs/api/account#adminRevokeAPIKey)
- [`GET /v1/admin/tenants/{tenant_id}/config`](/docs/api/account#adminGetTenantConfig)
- [`PATCH /v1/admin/tenants/{tenant_id}/config`](/docs/api/account#adminUpdateTenantConfig)
- [`POST /v1/admin/tenants/{tenant_id}/webhook-secret/rotate`](/docs/api/account#adminRotateWebhookSecret)
- [`POST /v1/tenants/{id}/live-access/approve`](/docs/api/account#approveTenantLiveAccess)
- [`POST /v1/tenants/{id}/live-access/reject`](/docs/api/account#rejectTenantLiveAccess)
- [`POST /v1/tenants/{id}/live-access/suspend`](/docs/api/account#suspendTenantLiveAccess)
- [`POST /v1/tenants/{id}/sandbox-access/suspend`](/docs/api/account#suspendTenantSandboxAccess)
- [`POST /v1/tenants/{id}/sandbox-access/enable`](/docs/api/account#enableTenantSandboxAccess)